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Questions Have a few questions? Before you send us an email, check out our FAQ. We'll try to have the most common questions answered here for you! What is your email? Please email us directly at info@goodscentsbath.com. Please address any concerns about your order, product information and other general (non wholesale) questions. Do you have a minimum order? Due to shipping costs, it just makes sense to order as much from us at one time, as you can. After all, it only costs you $2.95 per order to ship! But, if you just want to try a few things, that's fine. Wholesale customers do have a minimum opening order ($250) and a minimum reorder ($100) before shipping that must be met. Orders beneath minimum may accrue a $15 small order fee on top of shipping charges. Do you private label? Our preference is to build this brand. But, we will consider significant, contracted, private label opportunities. Costs will vary, depending on what you are interested in doing, or having done. Contact us and let's get talking. Are your candles petroleum based, or soy based? There's a lot of buzz about soy candles, right now. The reason some prefer soy is that it is a renewable resource. But, paraffin wax is also natural. Paraffin wax comes from petroleum, which is the byproduct of eons of decompostion of vegetable matter. We are very proud of our candles. Just one jar candle can scent an entire house. When we develop a soy-based candle that scents as well, trust that we'll introduce them. Do you produce/provide a paper catalog? No, we don't. Fancy, glossy, paper catalogs are very expensive. And we’d rather put our money into our products. Wholesale customers are provided a simple fact folder about our products at the time of their first order. You ship my entire order for only $2.95? Yes, we do! We've found it easier, rather than having to weigh boxes and calculate shipping with each order, to add a slight surcharge to some heavier items (jar candles for instance) and less to none to other products (like lip balm) and then to pack an order and ship out for a flat fee. Most of our customers will actually pay less shipping under this method. And it definitely is easier on our small staff. Please note that this shipping charge is for RETAIL only and does not apply to wholesale purchases. Wholesale customers will pay applicable shipping minus any discounts or incentives. Please email us if you have any questions! How do you handle damages or shortages? Every order that we ship is triple checked for accuracy. But we're human, and sometimes we make a mistake. We are not in control of the delivery, either. And sometimes something can 'happen' there. So, here's how we handle any problem that you might encounter when purchasing from us, whether wholesale or retail. If something isn't right with your order, please notify us by email within 3 days of order delivery. Be specific: broken candle, not the right scent, etc. We do reserve the right to ask you to return the damaged product to us before we issue credit or replace the item. We do not call-tag. If your order is shorted, we will send out the missing product at our expense entirely. Again, we will do so as soon as possible. Obviously, if you purchased closeout products, and those are subsequently out of stock, we will not be able to fulfill your order as originally written. Should that happen, we'll be in touch with you and give you several options. The goal is that you are happy with our products, service and would recommend us to your friends and family. How can I return something to you? For sanitary reasons, our products are not returnable. If you wonder about a product, we do have some sample sizes available on many products/scents. Ask for a sample and we will send one with your next order. We do our best to fully describe all of our products, including pertinent ingredients, and we show a picture of the item you're ordering, or a representative sample (such as a group shot). We'll also gladly answer any specific question that you might have such as the use of any product that you know that you are allergic too, before you order. As far as home fragrance products, we again feel that based on our description, we are giving you as much information as possible. However, should you have a product that doesn't function properly (such as a candle tunneling, for example) we would like to see it so that we can determine what happened. For this reason, on a case by case basis, we will ask you to send the unused portion of the product back to us. And then we'll either send you a replacement or issue you a credit. As mentioned, each case is individually determined. To test out our fragrances, please check out our retail sampler. This will include a small sample of each fragrance that we make, in a variety of products. No two samplers will be exactly alike. You can order this on our Lotions & Balms page. Be aware that this sampler could be all soap. Or all lotion. Or some other combination. We just promise that you'll receive one full sized product and a sample of each of our remaining core fragrances: Blue Sky, Basil Sage Mint, Love Charm, Lavender, Paradise Flowers, Wild Honey and Watermelon Grapefruit. Can't I get a sample without ordering? Sorry, but no. We do not offer samples without an accompanying order. Since your Fort Worth, TX store closed, can I buy your products without paying shipping charges? Finding qualified retailers is a major goal. It is a slow process, though, as most of our time is spent making products rather than making presentations. But as we add business (whether in Fort Worth or elsewhere) check our 'Buy Local' tab to see if there is a retailer in your area! How does your Secret Pal/Gift program work? Just put a note on each product that you want to be shipped to your secret pal. Each product ordering page has a place to leave a message for us. The easiest thing (at least from our standpoint) is to make one order for your SP or loved one, and another for yourself. That way, Aunt Mary won't get your candle but WILL get her favorite lotion. Make SURE that you tell us if this is a secret pal. And please make sure that you tell us if we are to let Aunt Mary know that this gift is from you. If we aren't sure, we won't say...(this is our basic default position, ok?) A great example: "This gift is sent with love to you, Aunt Mary" (this is NOT a secret, let Aunt Mary know I'm the sender. And everything on this order is for her.) My order did not arrive (all or part). What can I do about this? If something is missing from your order, please email us within 3 days. In most cases, we'll put the missing item in the mail to you immediately. If something you ordered was unexpectedly backordered, a note ought to have been placed with your order, informing you of that situation. If one was not enclosed, our apologies. We only charge you for what we package, so items backordered are not charged until shipped. If the missing item was backordered, we'll let you know. And we'll give you an approximate 'back in stock date'. If you wish to wait, great. If you don't, simply let us know. However, we do not keep backorders 'alive' that are less than $10. If your order, itself, did not arrive, we will do what we can to help you. All of our orders are individually listed with the carrier, usually the United States Post Office (USPS). Our FOB responsibility ends when your package is placed with the carrier. If it does not arrive, or is misdelivered, it is the fault of the carrier, not us. However, we do want you to be satisfied and generally we will, at our cost, reship your order to you. In the event of a misdelivered package, you are responsible for the shipping charge, plus delivery confirmation and insurance on the re-sent order. You are not, in this case, be responsible for the cost of the merchandise. We do reserve the right, with all orders, to add delivery confirmation or insurance, at an additional cost. Generally, this is only added for orders in excess of $50 or in the case where we are reshipping an order because of a problem, however we may elect to add it to any order. Our shopping cart, at present, does not have the capability to let you choose insurance (which is available at your request for ANY order). So, if you wish this added service, you MUST request it at the time of the order (simply place a note in one of the 'additional information' boxes (where we ask if the item is a gift for a loved one or secret pal) and we'll take it from there. We pay very careful attention to all packages and each order is triple checked for accuracy. However, we are human and a mistake may happen. We want you to be satisfied and happy with your shopping experience. We do keep careful notes on all orders, and for all customers, and if we feel that a particular situation is not in our best interest, we will no longer ship to that customer. Didn't get the answer that you were looking for? Please email us at info@goodscentsbath.com and we'll get back to you as soon as possible!